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1. You push the “Record” button but recording applet does not record the sound. Alert window with “Error Object does not support this property or method” message appears.
Reasons:
a) Probably, the recording applet is not downloaded from the server to the client machine. For successful downloading the RPAppletMp3.cab and RPAppletMp3.jar must be located on the server in the same directory with web page which calls the applet. The RPAppletMp3.cab and RPAppletMp3.jar can be placed also in the other directory, but in the recording applet call in the CODEBASE must be indicated the full path to RPAppletMp3.cab and RPAppletMp3.jar: For instanse: CODEBASE=http://yourserver.com/mail/
At first, please, create the directories as in the documentation and examples is recommended. Then, when applet works properly, you can re-create directories as you want, correspondingly to your web application.
b) Please, check if the jaudioMp3Win.tar and jaudioMp3Mac.tar is installed on your computer. It is installed automatically when you use the applet for the first time. On the server the jaudioMp3Win.tar and jaudioMp3Mac.tar must be located in the same directory with RPAppletMp3.cab and RPAppletMp3.jar. Probably, you were wrong and jaudioMp3Win.tar and jaudioMp3Mac.tar is located in the other directory.
If audio recording still does not work, please, copy the Java console content and send to our support.You can find the Java console in the Internet Explorer browser in the View menu at the bottom (cup of coffee icon). If you do not see the Java console there, please, in the menu go to Tools->Internet option ->Advanced and choose in the Microsoft VM section the “Java console enabled”. In the Netscape 7 browser you can see the Java console in the Tools->Web Development.
1. You recorded the audio message and can playback it from your local computer succesfully. You entered the name of file and push the “Send” button, in the status line you see “Uploading audio message...”, but after uploading the alert window appears with “Your message could not be uploaded” message.
Reasons:
a) Upload Server script is written in PHP, ASP or ASP.NET (DLL), so be sure your web server support one of them.
b) Check the permissions of the '/voicefiles' directory.
c) Check the parameter of the applet.
d) Be sure if server script has write access to the '/voicefiles' directory.
Any Questions?
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Please feel free to contact the conaito Support Team incase of any question.
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