How do I request a feature or report a problem?

Should there be a feature you'd like to see in DeltaWalker, or you've come across a problem, please write to us at support@deltopia.com.

To Report a Problem

If you come across something that appears to be wrong, please post a bug, even if you are not certain that it's really a bug. DeltaWalker uses a sophisticated software update technology and depending on the severity and priority of the problem you report, there is a good chance that you can get a fix for it in a very short period of time. When reporting a bug, please follow the good bug-reporting-etiquette by including in the report the:

  1. Product name and version
  2. OS and JRE Platform
  3. Product .log file
  4. Steps to reproduce the problem
  5. Error message, if any, or a screenshot, if necessary

Information about items 1, 2, and 3 can easily be obtained by going to Help > About Deltopia DeltaWalker and pressing the Configuration Details button. This will bring up the Configuration Details dialog:

To Submit a Feature Request

When submitting an enhancement request or an idea for a new feature, please be aware that by submitting your idea, you acknowledge and agree that any such idea is non-confidential, and that Deltopia shall be free to use any idea or information that you submit on a perpetual, royalty-free basis, for any purpose whatsoever, including use, modification, display, and distribution, and/or in the development, manufacture, marketing, and maintenance of Deltopia products and services without any obligation to you.

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