DualDesk Update Instructions
----------------------------

If you have the Executive, Corporate or
Enterprise customized versions contact
DualDesk to request an update.


If you have the Lite, Expert or Pro Editions, 

You can download the latest DualDesk version from:

http://www.dualdesk.com/files/dualdesk-setup.zip


We recommend you backup any previous versions
prior to installing the new version.


To view a list of changes, go here:

http://www.dualdesk.com/Changes.txt


Updating a Version 19 installation
----------------------------------
If you are updating from DualDesk version 19,
stop all running DualDesk programs and services
and uninstall the DualDesk Proxy service, use
the "Uninstall Proxy Service Icon".

If you want to make a backup of your custom
splash.bmp, copy it to another folder now.

Download the new version and install it over the
old version.  The registration key is retained
from the previous installation.  The registration
key is compatible with the new version.

If you have a custom splash.bmp copy it from the
backup folder back into the DualDesk folder
(default is C:\Program Files\Advantig\DualDesk)


Updating from Version 1 through version 18
------------------------------------------
Version 19 is not compatible with the earlier
versions so you must first stop all DualDesk
programs and services and uninstall the repeater
service (Uninstall Repeater Service Icon) or if
you have the DualDesk proxy, uninstall it instead.

If you want to make a backup of version 18, do
it now (or rename the DualDesk Viewer folder)
then run the version 19 DualDesk-Setup.exe.

1 - Download the latest DualDesk package from:
    http://dualdesk.com/files/dualdesk-setup.zip

2 - Open the zip file

3 - Run the DualDesk-Setup.exe inside the zip file

4 - Open the DualDesk folder on your "Desktop"
    NOT the C:\program files\advantig\dualdesk folder.

5 - Run the "Create a Customer Module" program

6 - Click the "Create Module" button
   (leave all fields blank or default)

7 - Write down the Installation Code

8 - Email the Installation code to support@dualdesk.com
    or use the on-line registration form.

After we receive your installation code we will create a
registration name and registration key for that workstation.

Each workstation returns a unique installation code so
perform these steps on the machine you will be using to
build your customer module.

By default, version 19 installs to a different
folder than earlier versions, the new folder is:

 C:\Program Files\Advantig\DualDesk

After installing the software, run the Customer
Module Creator and click the Create Module button.
It will give you the Installation Code we will
need to generate the Registration Key for that
workstation.

Click the register button, enter 0 at the Find
prompt. This will take you to the registration
form on our website. Fill out the form and click
the Submit Registration button.

If you prefer to use an email method you can email
the Installation code to DualDesk support and
include the name of your company or attach the
original invoice to expedite finding your order.

NOTE: The registration key is valid only for the
machine with installation code you send us and
is the only machine licensed to create customer
modules. If you need to create customer modules
from multiple machines you must buy additional
licenses.

You must create the support modules that you will
distribute to your customers. They will be placed
on your desktop in the DualDesk\Customer Modules
folder.

To create the customer modules is simple. Click
on the "Create a customer module" icon in the
DualDesk folder and enter the required address and
option information in the customer module section
(the right side of the window).  See the DualDesk
Creator or the DualDesk Users Manual for detailed
information on each option.

Copy the customer_<address>_<port>.exe files from
the customer modules folder and replace your old
customer modules wherever they may be stored or
used (usually your website).


If you need any help or have any questions send email to:
support@dualdesk.com or support@advantig.com

or call us:
+1 (336) 767-4029 (Winston-Salem, NC)
+1 (647) 477-6373 (Toronto, Canada)
+44 (0) 203 00 28213 London, UK 
+353 (0) 1 657 1824 Dublin, Ireland 


