The HTTP Commander has some ways to catch errors and check if the application works correctly. Most of the problems are related to the NTFS permissions so check if the permissions are set correctly. Read FAQ to find answers for some known problems.
How to check the application and catch error:
Diagnostics: It is a web page that shows the application info. Open "/HTCOMNET/Diagnostics.aspx" page in a browser or click Diagnostics button in the toolbar of the Admin panel interface. To allow running diagnostics for any user parameter showDiagnosticsASPXOnlyForAdmins should be "false" at web.config file otherwise user should be an Administrator, i.e his name should be inside administrators key in the web.config file.
Errors handling: The application handles most errors and writes some of them into the Data\Errors.xml file. Check if the application identity has written the permissions into this file.
If you want to write absolutely all errors you can modify the Global.asax file: Find //Utils.LogError(Server.GetLastError()); line in it and remove "//" symbols in the beginning (i.e. uncomment this line).
We offer free installation assistance for both trial and commercial licenses. You can get help via email, instant messenger or via remote access to your server. You need few minutes to get online help.
If you write via email would be better if you attach Web.config file, diagnostics page output and Data\Errors.xml file to your request about the problem.