Here you can find information how to get immediate help via easy remote access tool or email, Skype, MSN.
Our support team can help you to install application or to fix problem. It is free, immediately and you can see and control our actions.
You need 1 minute to create remote access for support staff. This is very easy and secure (don't requires to manage permissions or to open ports, etc.)
Also you can get help via instant messenger.
How to create remote access to your server:
Contact with support via one of instant messengers : Via browser: Open web page http://demo.element-it.com/onlinesupport/livezilla.php. If you see "Start chat" text this means that we are online. Via Skype: Our id is "elementit" MSN messenger: Our id is "sergey.prunsky@element-it.com"
Run TeamViewer and in the first dialog select Usage: Run. Accept license agreement ad then click Next.
Now you can see your partner ID and password:
Use instant messengers to pass TeamViewer ID and password.
Look at your display screen and control while our support staff will help you to install application and setup it. You can use mouse and your help is needed to type passwords, etc.