Troubleshooting Active Agents
Because active agents initiate the connection with the JavaTest harness you must set up the JavaTest agent pool so that the connection is made before running tests.
Errors in configuring, synchronizing, or implementing the connection between the agent and the JavaTest harness are the most probable causes of failure.
Use the Agent Monitor window and the following as a guide to help troubleshoot active agents:
-
Verify that the agent is listed in the agent pool.
-
If the agent is listed in the agent pool, check the connection between the JavaTest platform and the test platform for mechanical failures or implementation errors.
-
If the agent is not listed in the agent pool, verify that the Listening check box is selected.
-
If the agent is not listed in the agent pool but the Listening check box is selected, verify that the port value matches the port value used when starting the agent.
-
If the agent is not listed in the agent pool, the Listening check box is selected, and the configuration of the agent and the JavaTest harness are correct, check the connection between the JavaTest platform and the test platform for mechanical failures or implementation errors.