Search
Helpdesk software search engine - use it to search for a support ticket.
The search engine returns only the tickets you have permission to view. All
search parameters are optional.
- search - enter a keyword to search for
- Date from - return tickets within a date interval
- Date to - return tickets within a date interval
- From - return tickets from a particular user
- Assigned to - return tickets handled by a particular technician
- Category - return tickets in a particular category
- Status - return tickets in a status (or NOT in a status)
- Ticket ID - search for a ticket by ID
- Custom fields - search by custom fields
- Show latest entries from the log - return a number of the latest ticket comment from the log
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