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Quant Tracer 4 Demo - Installation guide

Skopje, Macedonia, 21st of November 2002

Copyright (C) Quant doo 1998-2002
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I    Installation instructions

II   Technical Support, Contact and Purchase Information

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I    Installation instructions
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Thank you for choosing and downloading Quant Tracer! Tracer is a complete and powerful software package for telephone calls management and analysis. Using Tracer, you have total control over the telephone calls in your company/site and over the costs made. With its intuitive user interface and innovative design, Quant Tracer is a definitive choice for many companies, international organizations and government agencies.

Quant Tracer works in conjunction with an office PBX system. The PBX sends information on its SMDR serial port to the computer on which the software (Tracer) is installed. That's why your PBX has to be connected to the computer before you install Quant Tracer. For details on this, please read "PBX Connection Guide.txt" in this package. If you are not familiar with these issues, please don't hesitate to contact us immediately by email or telephone. Our technical staff will provide you with complete and documented Telephone Calls Management solution.

To install Quant Tracer, please follow these instructions:

1. Run Setup.exe.

2. Follow the instructions on the screen and chose the directory to install the software. The system may be restarted if needed.

3. Quant Tracer is consisted of two components: server and client. The server component is the program that receives the information from the PBX and stores them into a database. This component is started every time you start Windows. The client component is the program which, besides other things, reads the database and makes telephone calls reports. You will start this program every time you need to view the telephone calls. When this (client) program is not active, the server program still receives information about new telephone calls from the PBX.
Because Quant Tracer can be used in a network environment, you must install the package on every PC that either will be connected to the PBX, or will be used to browse telephone calls information. If you want to install the server and the client component on the same computer, you will have to run the installation only once. In all other cases, you will have to go from step.1 on every other computer.

4. When the installation is over, run Register.exe from the directory in which the software was installed. Fill in all the fields with values that specify your system. After this select the type of your PBX system. If your PBX is not in the list, please contact us at immediately with information on your system, and we will send you an update in few hours.
After you enter all the values, your registration chalenge code will be written in the Register window. Contact Quant on email, telephone or FAX and send this value. After the purchase, we will give you the registration key to unlock Quant Tracer, which has to be entered in the field below the chalenge code. If you don't enter the registration key, Quant Tracer will run in Demo Mode.
At the end press <Register>.  For selecting the correct values, please consult the document "PBX Connection Guide.txt" provided with this package. After this, the program will generate tms.ini and tls.ini, which are necessary to run the software.

If you don't want to connect the software to the PBX at this moment, but rather want to test the capabilities of the client, you can enter values in the PBX Parameters fields by your choice, as long as they don't conflict with other installed devices. For example, if you have a external modem installed on COM1: then put "2" in the <COM Port> field.

5. When you first run Tracer.exe, you will be asked to select input database. Select "Log.mdb" from the Quant Tracer directory. After this, exit the program and run it again. At this time your Quant Tracer software is ready to operate. User login is <Administrator>, without password. If Quant Tracer is installed in a computer network environment, you will have to select the file "Log.mdb" not in the local Quant Tracer directory, but the same file on the computer which is connected to the PBX and which runs the Quant Tracer server component.

6. Reboot the system and check if Resident.exe is active (if installing on the computer which is connected to the PBX). Resident.exe is the part of the software that communicates with you PBX. A shortcut to Resident is placed in your Startup folder, so it can run every time the system boots up. There should be small icon of PBX in the Systray. Click it with the right button of the mouse and select <Call Statistics>. You will see how the program receives information from the PBX.
If the computer is only used to browse telephone calls and it is not connected to the PBX, you may remove the icon of Quant Tracer Resident in the Start-Up folder.

7. Now you are ready to run Quant Tracer (from Start->Programs->Quant->Quant Tracer 4).


II   Technical Support and Contact and purchase information
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For any questions concerning Quant Tracer you can contact us on the following site:

Quant d.o.o.
Vasil Gorgov 32/15
1000 Skopje, Macedonia

Web site: www.quant.com.mk
Email: quant@mt.net.mk

Phone: +389 2 121-060
FAX: +389 2 117-534
GSM Mobile technical support: +389 70 55-33-77

To purchase the full version of Quant Tracer (with no time limit), please contact us on email or telephone and specify your system (type of PBX and computer/operating system). The price of Quant Tracer 4 with unlimited number of clients is 145 USD. In this price we will send you the software on email immediately, followed by postal delivery of Quant Tracer CD, manuals and custom-made cable for PBX connection.

Thank you again for using Quant Tracer.
