Crystal Reports for Eclipse Designer Guide
Manipulating the data
In this section:
Do you want the data organized into groups?
Do you want the data sorted based on record or group values?
Do you want the report to contain only specific records or groups?
Do you want to summarize the data?
What information should be flagged on the report?
How do you want information flagged?
SAP BusinessObjects
http://www.sap.com/sapbusinessobjects/
Support services
http://service.sap.com/bosap-support/
Product Documentation on the Web
http://help.sap.com/