1. Q. Can I place a SPOOF Call without using the Desktop Application?
- A. Yes you can! From any telephone (cell phone, pay phone, home or office phone) DIAL (877) 866-5205 and enter your 8 DIGIT PIN NUMBER. If you do not know your 8 digit pin number go to “My Account” tab and your pin number will be displayed. If you do not see your pin number, make sure your username and password are entered correctly and press “Account Update.”
2. Q. When I use Internet Explore to go to the SPOOFEM.COM site, I have problems logging in or viewing the News, Blogs and Products. What is the problem?
- A. For security purposes the SPOOFEM.COM website was built around FireFox web browser.
3. Q. My balance, date created, and account type are not showing up. Why?
- A. You have to click the "My Account" and press the "Account Update" for your account information to update.
4. Q. When I make a call it says username/password is invalid. Why?
- A. Make sure that your username and password are correct. Also make sure you have an account with us. If you do not have an account, click the "Sign Up" button under the "My Account" tab and it will take you to the sign up page under www.SPOOFEM.COM. Once you have signed up, go back to the “My Account” tab and enter your username and password. Your pin number, account balance and other information will automatically populate in all the fields.
5. Q. When I make a call it does not show up in the call history. How do I make the call show up?
- A. Please make sure you have record call history selected as “Yes” under the “My Account” tab. Make sure you press "Account Update".
6. Q. My call was not recorded when I made it. Why did this happen?
- A. When you place a call, make sure that you select “Yes” for record call under the "SPOOF Call" tab before you place a call.
7. Q. When I press the sign up button nothing happens. How do I sign up?
- A. When you click the "Sign Up" button under the "My Account" tab the www.SPOOFEM.COM website will open up in a web browser. This will take you straight to the sign up page to register for an account. You can also go directly to the www.SPOOFEM.COM and select “sign up”. After you have created your account, you can go back to the “My Account” tab and enter your username and password, then press “Account Update.”
8. Q. Every time I launch the application it says there is a new version available. How do I upgrade my SPOOFEM.COM Application?
9. Q. When I change my password, I can no longer make a call. Why does this happen?
- A. Make sure you update your new password in the password field under the "My Account" tab and press "Account Update".
10. Q. I would like to read the rest of the news/blog/products. How would I do this?
- A. Under the "News/Blogs/Products", select a feed, then a subject, and finally press the "Click for more details" button and the very bottom. This will open up the information in a web browser.
11. Q. I am submitting a ticket but nothing happens. Why does this happen?
- A. Please make sure you completely fill out all of the information for the ticket before you press "Submit".
12. Q. When I click on the Live Support icon nothing happens. Why?
- A. This will open up a live chat support in a new web browser window.
13. Q. My application always stays on the top of everything. How do I prevent this from happening?
- A. Go to the "My Account" tab and uncheck the "Always On Top" check box.
14. Q. When I make a call my account balance / call history does not update. How do I update this information?
- A. Go to the "My Account" tab and click the "Account Update" button. All information will be updated. Make sure you have the correct username and password entered first.
15. Q. When I make a call it does not work. Why is this?
- A. A call may be in progress with your account. Never give out your pin number. If you give it to someone and they are using your pin to place a call the same time you are trying to place a call, your call will not go through and you may have to get technical support to reset your account. Make sure that the call you made before has completely ended. Also you may not have enough funds on your account to complete a call. If this is the case please make sure you add more money onto your account. Finally make sure that your username and password are correct under the "My Account" tab and click "Account Update".
16. Q. I do not know my pin number. How do I make a call?
- A. Your pin number is not needed. All you need is your username and password everything else will automatically be populated when you press “Account Update.”
17. Q. How often is the blogs/news/products updated?
- A. Updated blogs/news/products will appear instantly when you choose the "Feed" under the "News/Blog/Products" tab.
18. Q. How do I add money to my account?
- A. You must visit the ww.SPOOFEM.COM website. Click the "Login" Tab at the top. Login using your username and password. Once you log in, Select the "Add Minutes" Tab, enter the amount and proceed to PayPal. You do not have to have a Paypal account to make a payment. Paypal allows you to use your Visa, Mastercard, Discover and American Express.
19. Q. Why do I get a http error when I start my program?
- A. You must be connected to the Internet to use your SPOOFEM Desktop Application
20. Q. When installing SPOOFEM Desktop Application on Linux I receive a error code# 5100?
- A.Using certain linux version such as Fedora 10 will give you this error. The solution is to install the application using this example (ie. [root@username username]# Adobe\ AIR\ Application\ Installer /home/username/spoofemSDA.air)