Forget what you learned at school.
You’re NOT writing an essay. You DON’T have to impress your teacher.
Provide information that EVERYBODY can understand—even readers who:
▪don’t speak the document’s language as their first language ▪aren’t sitting in a silent office but who, for example, are standing in a noisy production hall ▪don’t have much time ▪are frustrated because they didn’t succeed without reading the manual So keep it simple and stupid (KISS principle):
▪Write short sentences. ▪Use simple grammar. ▪Use simple words. Plain language is NOT evidence of poor education. Plain language is the foundation of clear user assistance.
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