            Ulysses Suite 6i (28/04/2007)
            -----------------------------------------

This README file contains important, last minute information about Ulysses 6i and the Ulysses Suite.

This Ulysses 6i CD contains a 30 day free trial single user license.

It is a full working version of the Product.


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TABLE OF CONTENTS
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 1. PRODUCT OVERVIEW
 2. MINIMUM SYSTEM REQUIREMENTS
 3. Ulysses 6i INSTALLATION INSTRUCTIONS
 4. STARTING Ulysses 6i
 5. ULYSSES HELP
 6. UNINSTALLING Ulysses 6i
 7. HOW TO CONTACT US



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 1. PRODUCT OVERVIEW
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FEATURES OF ULYSSES

Ulysses 6i is a 32-bit Windows-based Business Solution containing 
comprehensive CRM, Customer Care and Facilities Management functionality
focusing on the requirements of service centric organisations.

Utilising industry standard sql server technology for data storage
it has been designed to run on 32-bit versions of 
Microsoft Windows 2000/2003/XP and Vista.

The Ulysses CRM Suite consists of Ulysses 6i for Service Management, Sales, 
Marketing, Customer Care, FOI and Facilities Management + optional modules:

-Ulysses Management Dashboards
-Web modules for Customers, Specialists/Service Engineers and Facilities
-Pocket Ulysses for Windows Mobile 5
-Ulysses Global
-Ulysses Integration Toolkit

For further details on the Ulysses CRM Suite business solution
please contact QMS Software Limited or your authorised
Ulysses distributor.


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 2. MINIMUM SYSTEM REQUIREMENTS
----------------------------------------

Minimum Server Requirements (for multi user Installations)

Modern Intel/AMD based processor
2GB free disk space on system drive 
5GB free disk space on installation drive 
2GB Ram 
100/1000 Ethernet Card
Backup facility
Uninterrupted Power Supply (UPS)
Screen resolution 1024x768 (1280x1024 recommended)
-Supported Operating Systems: 
-Windows 2000 Server inc. SP4 
-Windows Server 2003 inc. SP1 
-Windows XP Professional inc. SP2 + all current os patches
Microsoft Internet Explorer 6
Microsoft Windows Installer 3.1
 (may be installed through Ulysses setup as needed)
Microsoft Data Access Components 2.8
 (may be installed through Ulysses setup as needed)
Microsoft Dotnet Framework 2.0 
 (may be installed through Ulysses setup as needed)
SQL-Servers:
-MS SQL Server 2005 inc. SP2
-MS SQL Server 2005 Express inc. SP2
 (may be installed through Ulysses setup as needed)
-MS SQL Server 2000 inc. SP4 (unsupported)
-Firebird SQL Server 1.5 (unsupported)

Supported Web-Servers (for web modules and Dashboard):
Internet Information Server 6
Apache 2 (may be installed through Ulysses setup as needed)


Minimum Workstation Requirements

Modern Intel/AMD based processor
2,5GB free disk space (1,7 GB free on system drive)
512MB Ram (Windows Vista 1GB)
100/1000 Ethernet Card
Screen resolution 1024x768 (1280x1024 recommended)
Supported Operating Systems: 
-Windows 2000 inc. SP4 
-Windows XP inc. SP2  + all current os patches 
-Windows Vista 
Microsoft Internet Explorer 6
Microsoft Data Access Components 2.8 


For a single user installation workstation requirements above apply.

Please be aware that the integrated Crystal Runtime 11 for reporting 
facilities of Ulysses 6i on Windows XP is supported only for properly patched versions of the operating system.


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 3. Ulysses 6i INSTALLATION INSTRUCTIONS
-----------------------------------------

Depending on your hardware the installation process may take up to one hour!

Ulysses 6i requires at least a screen resolution of 1024x768 but is 
optimised for screen resolutions of 1280x1024 and higher!

Exit all running applications before installing any components of the Ulysses Suite.

Use setup.exe to Install Ulysses 6i, not the file Ulysses.msi.

Setup.exe will check whether the following pre conditions are met

a) Dotnet Framwework 2.0
b) MDAC 2.8
c) Windows Installer 3.1
d) Local MS SQL Server 2005 Instance named Ulysses_6i

If pre conditions a) to c) are not met, the required components will be installed 
through setup.exe.

Be aware that Windows Installer 3.1 requires a reboot after installation.

If d) is not met, setup will ask several times if MS SQL Server 2005 Express should be
installed to the local machine.
If you intend to install Ulysses 6i to an existing instance of 
MS SQL Server 2000, MS SQL Server 2005, MS SQL Server 2005 Express 
or you want to install the Firebird version (unsupported) of Ulysses 6i 
you may choose not to install a local instance of MS SQL Server 2005 Express.
Database default configuration options will be provided later during 
the installation process of Ulysses 6i and may be changed to suit your needs.

For further instructions on installing Ulysses 6i please refer to the Ulysses 6i Administrator Help Guide.


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 4. STARTING Ulysses 6i
----------------------------------------

Click on the windows start menu in the bottom left of your screen.

Select Programs, Ulysses 6i, Ulysses 6i.

Select the emtpy Ulysses 6i database or the Demonstration database, then click the Login button.

Type your Username and password, then press the Logon button.

For the Demonstration Database the Username is demo - no password required.

If at any stage you get the message 
'All User Licenses in use - Contact your Ulysses Administrator':
-Cick OK
-At the Ulysses Logon screen click on the text 'x current users' 
-A second login popup - 'Administrator password' - appears
-Enter the login credentials for the administrator 
 (for demo database 'demo', no password)
-The 'Logged On Users' dialog appears
-Right click on the user you want to log out, then select 
 'User -> Logout' 
-Click OK to close the 'Logged On Users' dialog.
-Proceed logging on to Ulysses through the 'Ulysses Logon' dialog.

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 5. ULYSSES HELP
----------------------------------------
For Full Documentation click on the Documentation folder contained inside 
the Ulysses folder once installed.

For Help about using Ulysses open the Ulysses Help document in this folder 
or alternatively press F1 while using Ulysses.


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 6. UNINSTALLING Ulysses 6i
----------------------------------------

Use the remove feature of the Ulysses 6i installer from 
add/remove programs in control panel to remove Ulysses 6i.

The Ulysses 6i installer will not remove any MS SQL databases created during setup!

The Ulysses 6i installer will not remove any instance of MS SQL Server 2005 Express, 
MDAC 2.8, Dotnet Framework 2.0 or Windows Installer 3.1 from the system. 
To remove any of these please any of these please use add/remove programs in control panel.


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 7. HOW TO CONTACT US
----------------------------------------
SALES ASSISTANCE
sales@qms-software.com

EMAIL SUPPORT
support@qms-software.com

WEB SITE
http://www.qms-software.com


IRELAND OFFICE
QMS Software Limited
Unit 1 Blackrock Business Park
Carysfort Avenue
Blackrock
Co. Dublin
Ireland

TELEPHONE SUPPORT IRELAND
Telephone: 00 353 (0)1 2178 640


UK Office
2 Sheraton Street
London
W1F 8BH
United Kingdom
Phone: +44 (0)870 446 0052




