With xtelsio CTI Client you can manage and monitor all phones and PBX' for which a TAPI driver is provided. Because the TAPI serve as a general-valid interface for a huge number of existing and future telephony hardware, their specification is variable in some points.In what can the behaviour of the TAPI drivers vary?
- Support of optional functions such as: Consultation, Hold, Toggle, Conference, Transfer, Call Forwarding, Display Messages, ...
- Call State Events: The TAPI drivers send with call setup, with incoming phone call, with consultation and other relevant actions state event messages to the TAPI application. The type and the order of the state events can vary according to TAPI driver or also in dependence of the software version of the PBX.
If the application has problems with the state events of your TAPI driver, you can log these events with the TAPI monitor. You can activate{energise} the TAPI monitor about [Menu> options> TAPI monitor]. For an adaptation of the CTI Client to your TAPI driver, please send the monitor output with a small note to info@xtelsio.de.
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